Terms and Conditions


Payment terms are 14 days, or the last working day before the course begins (whichever is sooner). Bookings are confirmed once submitted and are subject to cancellation terms below. Phoenix Health & Safety reserves the right to refuse admittance to the course until payment is received. Fees quoted are correct at time of publication, but Phoenix Health & Safety reserves the right to alter fees at any time.


Phoenix Health & Safety reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service.
In the event of a course cancellation, bookings will normally be deferred to the next available course at the same venue unless the client specifically requests otherwise.
If a booking is cancelled or deferred to a different course by the client, Phoenix Health & Safety reserves the right to apply the following charges:

Notice given% of fee credited back
More than 28 days 100%
15 – 28 days 75%
0 – 14 days 50%
Non-attendance without notice 0%


In addition, Phoenix Health & Safety reserves the right to charge a £30 administration fee for each cancellation/deferral.
Telephone cancellations/deferrals can be accepted but must be confirmed immediately in writing (by post, fax or email).

Guaranteed Pass

Phoenix Health & Safety offer a guaranteed pass on all IOSH and NEBOSH courses. This means that delegates are entitled to extra remote support (free of charge) if they fail to meet the required standard in the examinations, for example attending additional practice assessment questions or revision activities. If applicable, the delegate will be required to pay the exam fees.

The guaranteed pass only applies if the following criteria are met:

  • The delegate is accepted onto the course by Phoenix Health & Safety
  • The delegate attends on every day of the course (and is not significantly late, and/or does not leave significantly early on any day)
  • The delegate takes a full and active part in the course, and completes any tasks/projects set (including those set for completion in their own time.