Terms and Conditions
Payment terms are 14 days, or the last working day before the course begins (whichever is sooner). Bookings are confirmed once submitted and are subject to cancellation terms below. Phoenix Health & Safety reserves the right to refuse admittance to the course until payment is received. Fees quoted are correct at time of publication, but Phoenix Health & Safety reserves the right to alter fees at any time.
Phoenix Health & Safety reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In the event of a course cancellation, bookings will normally be deferred to the next available course at the same venue unless the client specifically requests otherwise.
If a booking is cancelled or deferred to a different course by the client, Phoenix Health & Safety reserves the right to apply the following charges:
|Notice given||% of fee credited back|
|More than 28 days||100%|
|15 – 28 days||75%|
|0 – 14 days||50%|
|Non-attendance without notice||0%|
In addition, Phoenix Health & Safety reserves the right to charge a £30 administration fee for each cancellation/deferral. Telephone cancellations/deferrals can be accepted but must be confirmed immediately in writing (by post, fax or email).
Distance Learning, Audiobook & E-Learning booking terms
All fees are payable in advance. Course materials will not be sent until payment is received. Fees quoted are correct at time of publication, but Phoenix Health & Safety reserves the right to alter fees at any time. Cancellations following a confirmed booking will be charged a £30 administration fee. Once materials are sent, refunds cannot be offered.
Phoenix Pass Pledge
Phoenix Health & Safety offer a pass pledge on all IOSH, NEBOSH and CITB courses. This means that candidates are entitled to continue studying (free of charge) if they fail to meet the required standard in the examinations.
We're confident that you'll pass the course first time and we have a range of revision materials to help with your studies, as well as audio books and supportive Facebook groups.
The Phoenix Pass Pledge puts your mind at ease while you concentrate on your studies.
The Phoenix Pass Pledge only applies if the following criteria are met:
- The candidate is accepted onto the course by Phoenix Health & Safety
- The candidate takes a full and active part in the course, and completes any tasks/projects set
- The candidate meets the required standard in all tutor – marked assessments.
If applicable, the delegate will be required to pay the exam fees for any re-sits.
How do I get my Phoenix Pass Pledge?
Just purchase any one of our IOSH, NEBOSH or CITB courses and the Phoenix Pass Pledge comes automatically with each one.