Vacancies

The role plays a vital part in the administration and smooth running of the Operations Department, ensuring all course procedures and policies are adhered to. Excellent customer service is vital to this role, as is the ability to work accurately and efficiently. The ideal candidate will be competent in prioritising and working with little supervision. The successful candidate will be self-motivated and trustworthy and work alongside a team of 6 people in the operations administration department.

Key Skills Required

• Proven experience as an administrator (minimum 2 years)

• Outstanding communication and interpersonal abilities

• Excellent organisational skills

• Strong attention to detail

• Strong prioritisation skills

• Ability to handle confidential information

• Ability to multitask

• Excellent customer service skills

• Ability to manage own workload and assist team members if needed

• Ability to adapt to new software packages and experience with E-Learning software is desirable

• Fully conversant in Microsoft Word and Excel

Keys Responsibilities 

• Managing the administration of courses

• Enrol delegates onto their respective online account

• Registering delegates with the awarding body

• Process and submit course results

• Creating and running reports for Clients

• Sending course certificates out to students within the KPI deadline

• Assisting colleagues with general administration

With the growth of the business, we are now looking to grow our study support team with the appointment of a Study and Client Support Advisor who will specifically support our students.

You will be responsible for delivering an exemplary level of study support to a diverse range of Phoenix students; creating a positive learning experience that provides technical support and encouragement.

In addition, you will provide remote consultancy to our expanding client base.

In your duties you will engage across Phoenix’s social media platforms, responding to questions or postings; and posting regular health and safety news and articles, in doing so motivationally encouraging and supporting student learning.

Your role will include active involvement in the continuous improvement of Phoenix’s services and resources providing support to our Product team where required.

The post holder will be a true professional in manner and mind, with a real emphasis on quality and service, to ensure a positive experience for our students and clients. Due to the nature of the role, you will be proficient in the use of Microsoft Office, Teams, Word, PowerPoint and Excel, and have experience using Google Drive and Dropbox.

Skills & Attributes

• Demonstrates good judgment and foresight, moral character, honesty, tact, fairness, respect and desire to help.

• Can ensure all delegates are treated with the utmost respect. As a Phoenix Health & Safety professional, a positive, friendly attitude will ensure an excellent experience is delivered.

• Supportive to individuals with a range of learning styles, demonstrating a passion for developing and motivating others.

• The ability to communicate clearly across all platforms engagingly, able to speak to anyone at all levels.

• Be able to mark mock exam papers and give constructive feedback.

• Flexible, adaptable and an ability to work in varying environments.

• Good organisational planning and administrative skills.

• Self-starter, ability to work on own initiative, able to problem solve, manage time and workload effectively, displaying a display a can-do attitude.

• Committed to personal development, maintaining good knowledge of changes to health and safety standards and legislation.

• Will perform with a professional appearance and excellent customer service skills.

• Have strong attention to detail, good proofreading skills when submitting paperwork.

• Can show willingness to help and assist co-workers and managers.

Essential

• Qualifications and Professional Membership

• NEBOSH National Diploma or working towards.

• Member of IOSH – CertIOSH or higher

Experience

• Have a minimum of three years’ health and safety advisory experience

• Have a minimum of three years’ practical health and safety experience

Phoenix HSC, a leading health and safety training company, operating nationwide, are seeking a passionate and dedicated health and safety professional to join our team as a Development Trainer.

Your role as a Development Trainer will be to deliver captivating IOSH courses whilst building your experience and skillset up with the guidance of Phoenix. To be successful in this role, you will need a desire to want to help bring out the best in others, as well as wanting to continually challenge yourself by training for new qualifications.

Must haves to apply for this role:

TechIOSH status proudly shining on your CV

• A minimum of 2 years‘ experience within the health and safety industry

• A minimum of 2 years’ training experience within the health and safety space (a track record of delivering bespoke/short health and safety courses, such as DSE, risk assessment, etc.)

• A recognised adult training qualification (Level 3 PTLLS, Level 3 AET, or IOSH Train the Trainer)

• A hunger to step up your game and join the big leagues, delivering IOSH and eventually NEBOSH courses

Expected Duties:

• Deliver engaging courses via face-to-face classroom courses and online virtual training

• Provide continued evaluation, support, and coaching for all learners

• Commit to staying up to date with any industry changes or updates

• Commitment to developing your skillset by studying for new qualifications provided by Phoenix

This is more than a job, it's a fast-track ticket to the top by providing you with the opportunity to step into the big leagues and raise the bar on health and safety training. Phoenix HSC is your platform to shine. Time to show the world what you are made of.

Ready to ignite your career with Phoenix HSC? Apply now and join us as we continue to take health and safety training to new, unprecedented heights!

We are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

Phoenix Health & Safety is one of the leading providers of Health and Safety training in the UK and South Africa. We provide classroom, e-learning and in-house training to individuals and businesses across every sector of the economies that we operate in.

Established in 2005, we are privately owned with a supportive Venture Capital partner. We have an ambitious but achievable growth plan for the next three years, that will see us expand our operations across Africa and the Middle East.

As a NEBOSH Gold Partner, with a strong customer rating who takes pride in the satisfaction our clients get from the delivery of quality and engaging training, we are now looking to expand our in-house training and consultancy team to work with our diverse customers.

We have a strong tradition of being innovative in our delivery, ensuring our training team are among the best qualified and developed in the industry.

As a trainer you will deliver IOSH, NEBOSH and other health and safety related courses in a variety of settings – in classroom, clients' premises, and virtually.

As a trainer, you will:

• Deliver accredited and bespoke health and safety training, ensuring performance and quality targets are achieved

• Mark assessments from training, as required

• Perform NEBOSH Open Book Exam Closing Interviews

• Complete accurate and timely paperwork and reports as required by Phoenix

• Assist with the development of new training materials

• Participate in moderation and quality checks of training delivery

As a consultant, you will:

• Visit clients to assess their needs, provide advice and assistance on occupational health and safety

• Conduct consultancy work including audits, risk assessments and inspections as required

• Provide sound written advice and interpretations on occupational health and safety law and best practice issues

• Prepare and proofread any required health and safety documentation

• Build and maintain excellent client relationships, seeking new business opportunities where appropriate

We would be looking for you to have the following level of accreditation or experience:

• CMIOSH, or working towards

• Experienced in delivering IOSH, NEBOSH and/or CITB awards

• In possession of a training qualification (such as PTLLS)

• Ideally have consultancy experience

• First class attitude in dealing with students, clients and colleagues

This role will require a need for travel and overnight stays. Regardless of where you are based, there’s always the need for flexibility, as you may work across the UK or internationally if you are willing. We have a geographically diverse team and aim to ensure that work is within a commutable distance for the team, but this is not always the case.

We are looking for people who are comfortable working remotely.

While we are interested in talking to people across the UK, we have an immediate focus in the Midlands and Greater London area.

We are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Work Remotely

• Yes

Job Types: Full-time, Permanent

Benefits:

• Work from home

Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

No weekends

For the role of Self-Employed Exam Invigilator, you will conduct closing interviews with our students. During this interview, you will lead a discussion which will provide assurance that the assessments submitted by the learner is their own original work, which they have produced without any improper assistance. 

You do not need to have experience within the Health and Safety sector to be considered for this role, however, you will need to be comfortable asking questions in a formal setting and asking probing questions so experience in interviewing is essential.  

Requirements for the role:  

• Experience in Interviewing

• Experience in teaching/assessing (advantageous but not essential)

• Interpersonal skills to provide assurance to learners 

• Competent in using a computer 

• Use of own Laptop/Computer and internet  

• Experience using Zoom and Microsoft Teams  

• Ability to take accurate notes during interviews  

If this role is of interest to you, please send your CV to [email protected]  

We are always looking for high quality trainers and consultants to supplement our existing team. We are seeking people who meet the following criteria:

• CertIOSH or above

• Consultancy experience

• Experience of delivering IOSH, NEBOSH and/or CITB awards

• A training qualification (such as PTLLS or IOSH Train the Trainer)

• First class attitude in dealing with clients, colleagues and delegates

If you meet these standards, then please send us your CV, with an indication of your location and your required day rate, to [email protected].