General FAQs
Got a question about payments or any other general enquiries- find the answers to the most frequently asked questions below.
Still have a question?
If you can't find the answer to your question get in touch
How do I get a job in Health and Safety?
NEBOSH and IOSH are a great stepping stone into a health and safety career. Find out more here.
I have just booked a course and selected invoice as a payment method - what happens now?
Our bookings team will contact you to arrange payment.
How can I leave feedback and how to raise concerns and complaints?
Please provide feedback via TrustPilot and Google. If in the unfortunate event you wish to make a complaint, please email info@phoenixhsc.co.uk. You will receive confirmation of receipt of the complaint email from the appropriate departmental Manager within 1 working day. We will investigate the complaint and respond with our findings within 7 working days from the receipt of the complaint.
Can I pay in instalments and if so are there additional charges?
We can offer a payment plan to assist with funding the course, this just requires a 30% deposit at the time of booking, then you can spread the payments over any agreed period up to 12 months. For full terms & conditions visit this page.
Do I need to pay for re-sits/re-submissions?
Yes, both re-sits and practical re-submissions need to be booked and paid for. We sill continue to support you free of charge.
How do my exams work?
If you are booked onto a classroom course, you will complete the practical risk assessment at the end of the classroom teaching and you will then complete the written exam on the next exam date NEBOSH have available.
I don't have a learner number.
You will only be allocated a learner number once you have booked your first exam. If you have sat a NEBOSH exam before, please email training@phoenixhsc.co.uk or call 0345 500 8811 and we will be able to provide you with your learner number.
Can I book exams if I am not a Phoenix student?
Due to NEBOSH changes we are unable to accept external learners for exams, unless you can provide us with proof that you have studied the qualification with another course provider. Please contact training@phoenixhsc.co.uk for our external learner exam booking form. Please ensure your learner number and your course providers name is filled out. NEBOSH advise that individuals cannot self-study the qualifications and have to ensure they have support with their studies.
Are my exams included in my course?
If you are studying via E-Learning, exam fees are not included within the advertised E-Learning price and will need to be booked and paid for separately. If you are attending a classroom course, the cost of your exams will be included.
FAQs Sections
A selection of some of the great companies we work with
