How can we help you?

Find the answers to our most frequently asked questions below.

General FAQs

  • How do I get a job in Health and Safety?

    NEBOSH and IOSH are a great stepping stone into a health and safety career. Find out more here.
  • I have just booked a course and selected invoice as a payment method - what happens now?

    Our bookings team will contact you to arrange payment.
  • How can I leave feedback and how to raise concerns or complaints?

    Please provide feedback via Trustpilot. If you have a complaint please send an email to training@phoenixhsc.co.uk and we will get back to you as soon as we can. Please view our Complaints Policy and Procedure document.
  • Can I pay in instalments and if so is there additional charges?

    We can offer a payment plan to assist with funding the course, this just requires a 30% deposit at the time of booking, then you can spread the payments over any agreed period up to 12 months. For full terms & conditions visit this page.

NEBOSH FAQs

  • When and how will I receive my NEBOSH results?

    Results are notified by NEBOSH after completing the course. NEBOSH send out the results 10-12 weeks after the exams. Your certificates will arrive after the results have been announced.

  • When and how will I receive my NEBOSH certificate/diploma?

    Your certificate or diploma is sent to you by Phoenix after the results have been announced. Your certificates will arrive from Phoenix 10-12 weeks after the results have been announced.

  • What happens if I fail the NEBOSH assessment?

    The Phoenix Pass Pledge will cover your additional studies, but you retake the exams at your own cost. 
  • How do I book a NEBOSH exam?

    You can now book NEBOSH exams on this page.
  • What level are NEBOSH qualifications?

    NEBOSH Certificates are level 3, which is equivalent to an A level qualification. NEBOSH Diplomas are level 6, which is equivalent to an Honours Degree.
  • Are there any entry requirements for NEBOSH Certificates?

    There are no entry requirements, which makes the NEBOSH Certificate an ideal starting point for your health and safety training. Learners must have a suitable standard of English language to understand and articulate the concepts contained in the syllabus.  
  • Are there any entry requirements for NEBOSH National or International Diploma?

    There is no formal entry requirement. However, achievement of the NEBOSH National General Certificate, or a direct equivalent (level 3), is highly recommended before undertaking the Diploma course. 

    An appropriate standard of English language is also essential for students to understand the syllabus and articulate the concepts it contains. NEBOSH recommends a minimum standard of English equivalent to an International English Language Testing System (IELTS) score of 7.0 or higher. 
  • Are there any entry requirements for NEBOSH Environmental Certificate?

    There are no entry requirements; however, this course is best suited to managers, supervisors and staff who have responsibility in managing environmental issues.
  • Where can I do my practical assessment if I don't have a current workplace?

    We recommend asking family, friends or colleagues if they have a suitable workplace. Alternatively, as part of the Phoenix Facebook Community group, you can ask your fellow NEBOSH students. We also allow practical assessments to be completed as part of voluntary unpaid work.
  • What is an Open Book Exam?

    With an open book exam, you can have access to textbooks, course notes and the internet during the exam. You complete you NEBOSH open Book Exam at home, or a suitable location. The NEBOSH Open Book Exam must be completed within 24 hours. 
  • What is a closing interview?

    Following the open book exam is a short closing interview, which takes approximately 15 minutes. This interview ensures that the work you have submitted is your own. 
  • When will I receive the link for my closing interview?

    You should receive the link the day before your closing interview.
  • Are there any entry requirements for the NEBOSH Oil & Gas Certificate?

    There are no formal requirements for the NEBOSH Oil & Gas Certificate, however, we do recommend that candidates compete the NEBOSH International or National General Certificate in Occupational Health and Safety or equivalent level 3 certificate, prior to undertaking the International Technical Certificate in Oil and Gas Operational Safety. 

IOSH FAQs

  • Do I need to pay for IOSH membership?

    Candidates do not need to buy IOSH membership to complete one of our IOSH courses.
  • Are there any entry requirements for an IOSH course?

    There are no entry requirements for IOSH Working Safely, Managing Safely or Leading Safely.
  • When will I receive my IOSH certificate?

    Your IOSH certificate is sent via post and usually arrives within 2-3 weeks of completing your IOSH course.
  • If I complete an IOSH course do I receive IOSH membership?

    Completing an IOSH course does not give you membership of IOSH, although this is something you might want to consider separately.
  • What happens if I fail the IOSH assessment?

    The Phoenix Pass Pledge will cover your additional studies, but you retake the exams at your own cost. 
  • I have submitted my practical assessment, why is it only showing as 75%?

    If your IOSH assessment is showing as 75% or 'Pending Approval' then we will have received your assessment, and it is waiting to be marked by a trainer. The marking/grading of the assessment will make up the final 25%. You will receive an email once the results are available.

Construction FAQs

  • Are there any entry requirements for SMSTS?

    No, but it is recommended for candidates to have passed the SSSTS course, or to have some basic understanding/knowledge of construction site safety.
  • What is the pass mark for the SMSTS exam?

    The examination pass mark is 80%, There are 20 multiple choice questions and 5 short, written questions. Five safety-critical questions in the exam paper must all be answered correctly to pass. 

    For the last ten minutes of the exam, candidates are permitted to use Construction Site Safety – The Comprehensive Guide (GE700) and The Construction Site Management Delegate Workbook (XA6).
  • What happens if I fail the SMSTS examination or trainer review?

    We have an excellent pass rate of 95 percent. However, the exam can be re-taken within 90 days if necessary.
    If a candidate passes the trainer review but fails the final examination, the candidate may re-sit the examination (depending on their mark). 
    If a candidate scores less than 69% in the examination, they must attend the full course again, before re-sitting the examination.
  • Are there any entry requirements for SSSTS?

    There are no entry requirements for the SSSTS course.
  • What is the pass mark for the SSSTS exam?

    The examination pass mark is 80%, There are 22 multiple choice questions and 3 short, written questions. There are 4 safety critical questions, which must be answered correctly to pass.
  • What happens if I fail the SSSTS examination or trainer review?

    We have an excellent pass rate of 95 percent. However, the exam can be re-taken within 90 days if necessary.
    If a candidate passes the trainer review but fails the final examination, the candidate may re-sit the examination (depending on their mark).
    If a candidate scores less than 67% in the examination, they must attend the full course again, before re-sitting the examination.
  • When and how will I receive my SMSTS/SSSTS results and certificate?

    Results and certificates are provided by CITB within four weeks of completing the course.
  • How long is the SMSTS/SSSTS exam?

    The examination takes 30 minutes.
  • Do I need to pay for the SMSTS/SSSTS exam?

    No, the fee includes the cost of the exam.

Short Health & Safety FAQs

  • When and how will I receive my results?

    NEBOSH send out the results 10-12 weeks after the exams.

  • What’s the duration of the online course?

    Phoenix's short, online health & safety courses should take 40 minutes to complete.
  • What happens if I fail the assessment?

    You can retake the assessment.
  • How much do the short health & safety courses cost?

    The cost of any of our short, online courses is £14.99 per candidate, per course.
    Employers who book groups of employees for Phoenix health and safety training can make significant savings:

    • Buy 25 for £12.99 each and save 14%
    • Buy 50 for £8.99 each and save 41%
    • Buy 100 for £6.99 each and save 54%
    • Buy 500 for £5.99 each and save 61%
    • Buy 1000 for £4.99 each and save 67%

    In-house health and safety courses cost £595 or £795, depending on if they are a half day or full day course.

Classroom FAQs

  • Is parking available?

    Parking is available at the majority of our training centres. Visit the individual training venue page for details.
  • What time does classroom training start?

    Classroom courses normally start at 9am and finish between 5-5.30pm. 
  • Is classroom learning between Monday - Friday or are evenings/weekends included too?

    Face to face classroom learning takes place Monday to Friday and candidates are encouraged to revise during the evening.
  • Is there disabled access at the training venues?

    We could advise you to check the individual venue first by visiting the Venues page and choosing your venue. 
  • What do I need to bring to a classroom course?

    We supply everything you need for any of our classroom health and safety courses, including course materials, stationery and so on. 

    You are, of course, welcome to provide your own pens and paper if you prefer, but this is not necessary. 
  • Is there a dress code for classroom courses?

    There is no dress code. We would suggest wearing something comfortable - formal business clothing is not necessary if a casual outfit feels better. 
  • Is lunch included for classroom courses?

    Yes, lunch and refreshments are included for full-day and multi-day training courses. 
  • I haven't had my joining instructions

    Log in to your account and you'll be able to see them. Or check your spam filter, we email them as soon as you pay for your booking.
  • What happens after I book my classroom course?

    You'll receive joining instructions via email, giving you all the info you need about your course and venue

NVQ FAQs

  • When will I get my NVQ results?

    You will receive a pass or fail result once each unit is moderated. However, your Phoenix assessor won’t send off a unit unless it’s going to pass the course unit criteria.
  • What's the difference between Level 5 & Level 6 NVQ?

    NVQ Level 5 is the equivalent of a foundation degree. NVQ Level 6 is a higher qualification, equivalent to a full bachelor’s degree and the NEBOSH National Diploma. Due to its slightly more stringent requirements, many international employers prefer NVQ Level 6.
  • Are there any entry requirements for NVQ Level 6?

    There are no formal entry requirements, but we recommend that candidates are in senior positions and experienced in health and safety roles. Before starting the programme, you will be asked to complete a self-assessment to identify training needs.
  • Are there any NVQ Level 6 equivalents?

    If you prefer a more academic approach to achieving a degree-level Health and Safety qualification, the NEBOSH National Diploma is the best alternative to NVQ Level 6.
  • How long does it take to complete the NVQ Level 6?

    On average, it takes delegates between 12 and 18 months to complete the NVQ Level 6. However, some candidates manage to complete within a year, while others take longer than 18 months. Additional support can be purchased should you require more time to complete your qualification.
  • Are there any entry requirements for NVQ Level 5?

    There are no formal entry requirements, but candidates must be aged 19 or over. We recommend that candidates are experienced in health and safety roles. Before starting the programme, you will be asked to complete a self-assessment to identify training needs.
  • How long does it take to complete the NVQ Level 5?

    On average, it takes delegates between 15 and 18 months to complete the NVQ Level 5. However, some candidates manage to complete within a year, while others take longer than 18 months. Additional support can be purchased should you require more time to complete your qualification.

E-learning FAQs

  • I haven't had my e-learning link?

    Log in to your account and you'll be able to see it. Or check your spam filter, it's emailed to you as soon as you pay for your booking
  • I've forgotten the password to my e-learning account

    This should now be the same as your website login.
  • When will I receive my course study books?

    Normally within 2-3 days for UK students, longer for overseas
  • What's the difference between e-learning and distance learning?

    Distance Learning we send you the written materials, whereas E-Learning you do everything online.