How can we help you?

Find the answers to our most frequently asked questions below.

General FAQs

  • How do I get a job in Health and Safety?

    NEBOSH and IOSH are a great stepping stone into a health and safety career. Find out more here.
  • I have just booked a course and selected invoice as a payment method - what happens now?

    Our bookings team will contact you to arrange payment.
  • How can I leave feedback and how to raise concerns or complaints?

    Please provide feedback via Trustpilot. If you have a complaint please send an email to training@phoenixhsc.co.uk and we will get back to you as soon as we can. Please view our Complaints Policy and Procedure document.
  • Can I pay in instalments and if so is there additional charges?

    We can offer a payment plan to assist with funding the course, this just requires a 30% deposit at the time of booking, then you can spread the payments over any agreed period up to 12 months. For full terms & conditions visit this page.

  • Do I need to pay for resits/re-submissions?

    Yes, both resits and practical re-submissions need to be booked and paid for. We sill continue to support you free of charge.

  • How do my exams work?

    If you are booked onto a classroom course, you will complete the practical risk assessment at the end of the classroom teaching and you will then complete the written exam on the next exam date NEBOSH have available.

  • I don’t have a learner number.

    You will only be allocated a learner number once you have booked your first exam. If you have sat a NEBOSH exam before, please email training@phoenixhsc.co.uk or call 0345 500 8811 and we will be able to provide you with your learner number.

  • Can I book exams if I am not a Phoenix Student?

    Due to NEBOSH changes we are unable to accept external learners for exams, unless you can provide us with proof that you have studied the qualification with another course provider. Please contact training@phoenixhsc.co.uk for our external learner exam booking form. Please ensure your learner number and your course providers name is filled out. NEBOSH advise that individuals cannot self-study the qualifications and have to ensure they have support with their studies.  

  • Are my exams included in my course?

    If you are studying via E-Learning, exam fees are not included within the advertised E-Learning price and will need to be booked and paid for separately. If you are attending a classroom course, the cost of your exams will be included.

NEBOSH FAQs

  • When and how will I receive my NEBOSH results?

    Results are notified by NEBOSH after completing the course. NEBOSH send out the results 10-12 weeks after the exams. Your certificates will arrive after the results have been announced.

  • When and how will I receive my NEBOSH certificate/diploma?

    Your certificate or diploma is sent to you by Phoenix after the results have been announced. Your certificates will arrive from Phoenix 10-12 weeks after the results have been announced.

  • What happens if I fail the NEBOSH assessment?

    The Phoenix Pass Pledge will cover your additional studies, but you retake the exams at your own cost. 
  • How do I book a NEBOSH exam?

    You can now book NEBOSH exams on this page.
  • What level are NEBOSH qualifications?

    NEBOSH Certificates are level 3, which is equivalent to an A level qualification. NEBOSH Diplomas are level 6, which is equivalent to an Honours Degree.
  • Are there any entry requirements for NEBOSH Certificates?

    There are no entry requirements, which makes the NEBOSH Certificate an ideal starting point for your health and safety training. Learners must have a suitable standard of English language to understand and articulate the concepts contained in the syllabus.  
  • Are there any entry requirements for NEBOSH National or International Diploma?

    There is no formal entry requirement. However, achievement of the NEBOSH National General Certificate, or a direct equivalent (level 3), is highly recommended before undertaking the Diploma course. 

    An appropriate standard of English language is also essential for students to understand the syllabus and articulate the concepts it contains. NEBOSH recommends a minimum standard of English equivalent to an International English Language Testing System (IELTS) score of 7.0 or higher. 
  • Are there any entry requirements for NEBOSH Environmental Certificate?

    There are no entry requirements; however, this course is best suited to managers, supervisors and staff who have responsibility in managing environmental issues.
  • Where can I do my practical assessment if I don't have a current workplace?

    We recommend asking family, friends or colleagues if they have a suitable workplace. Alternatively, as part of the Phoenix Facebook Community group, you can ask your fellow NEBOSH students. We also allow practical assessments to be completed as part of voluntary unpaid work.
  • What is an Open Book Exam?

    With an open book exam, you can have access to textbooks, course notes and the internet during the exam. You complete you NEBOSH open Book Exam at home, or a suitable location. The NEBOSH Open Book Exam must be completed within 24 hours. 
  • What is a closing interview?

    Following the open book exam is a short closing interview, which takes approximately 15 minutes. This interview ensures that the work you have submitted is your own. 
  • When will I receive the link for my closing interview?

    You should receive the link the day before your closing interview.
  • Are there any entry requirements for the NEBOSH Oil & Gas Certificate?

    There are no formal requirements for the NEBOSH Oil & Gas Certificate, however, we do recommend that candidates compete the NEBOSH International or National General Certificate in Occupational Health and Safety or equivalent level 3 certificate, prior to undertaking the International Technical Certificate in Oil and Gas Operational Safety. 
  • When will I get my NEBOSH certificate?

    NEBOSH will send your certificate to print, within 20 working days from you receiving your last unit result and once printed will be sent direct to Phoenix. Once received we will then contact you for a full postal address of where it should be sent. IOSH – certificates take around 3-4 weeks from the end of classroom courses or the date you receive your risk assessment result for E-Learning.

  • When will I get my NEBOSH results?

    OBE results are released 50 working days from the exam date and practical assessment results are released 10 weeks from the submission date (not exam date).

  • I haven’t received my OBE log in.

    If you have previously sat an OBE, you will need to use the same log in details that you used for your previous exam sitting, even if it was a different qualification – NEBOSH only issue one log in. If you are sitting your first exam, you will need to ring NEBOSH direct, as we have no access to the OBE portal or log on’s -  +44(0)116 263 4700 or obe@nebosh.org.uk.

  • What time does the OBE start?

    Currently 9:00 UK time on the day of the exam, however from 1st December onwards, this will change to 11:00 UK time.

IOSH FAQs

  • Do I need to pay for IOSH membership?

    Candidates do not need to buy IOSH membership to complete one of our IOSH courses.
  • Are there any entry requirements for an IOSH course?

    There are no entry requirements for IOSH Working Safely, Managing Safely or Leading Safely.
  • When will I receive my IOSH certificate?

    Your IOSH certificate is sent via post and usually arrives within 2-3 weeks of completing your IOSH course.
  • If I complete an IOSH course do I receive IOSH membership?

    Completing an IOSH course does not give you membership of IOSH, although this is something you might want to consider separately.

Construction FAQs

  • Are there any entry requirements for SMSTS?

    No, but it is recommended for candidates to have passed the SSSTS course, or to have some basic understanding/knowledge of construction site safety.
  • What is the pass mark for the SMSTS exam?

    The examination pass mark is 80%, There are 20 multiple choice questions and 5 short, written questions. Five safety-critical questions in the exam paper must all be answered correctly to pass. 

    For the last ten minutes of the exam, candidates are permitted to use Construction Site Safety – The Comprehensive Guide (GE700) and The Construction Site Management Delegate Workbook (XA6).
  • What happens if I fail the SMSTS examination or trainer review?

    We have an excellent pass rate of 95 percent. However, the exam can be re-taken within 90 days if necessary.
    If a candidate passes the trainer review but fails the final examination, the candidate may re-sit the examination (depending on their mark). 
    If a candidate scores less than 69% in the examination, they must attend the full course again, before re-sitting the examination.
  • Are there any entry requirements for SSSTS?

    There are no entry requirements for the SSSTS course.
  • What is the pass mark for the SSSTS exam?

    The examination pass mark is 80%, There are 22 multiple choice questions and 3 short, written questions. There are 4 safety critical questions, which must be answered correctly to pass.
  • What happens if I fail the SSSTS examination or trainer review?

    We have an excellent pass rate of 95 percent. However, the exam can be re-taken within 90 days if necessary.
    If a candidate passes the trainer review but fails the final examination, the candidate may re-sit the examination (depending on their mark).
    If a candidate scores less than 67% in the examination, they must attend the full course again, before re-sitting the examination.
  • When and how will I receive my SMSTS/SSSTS results and certificate?

    Results and certificates are provided by CITB within four weeks of completing the course.
  • How long is the SMSTS/SSSTS exam?

    The examination takes 30 minutes.
  • Do I need to pay for the SMSTS/SSSTS exam?

    No, the fee includes the cost of the exam.

Short Health & Safety FAQs

  • When and how will I receive my results?

    NEBOSH send out the results 10-12 weeks after the exams.

  • What’s the duration of the online course?

    Phoenix's short, online health & safety courses should take 40 minutes to complete.
  • What happens if I fail the assessment?

    You can retake the assessment.
  • How much do the short health & safety courses cost?

    The cost of any of our short, online courses is £24.99 per candidate, per course.
    Employers who book groups of employees for Phoenix health and safety training can make significant savings:

    • Buy 25+ for £19.95 per candidate 
    • Buy 50+ for £17.95 per candidate
    • Buy 100+ for £15.95 per candidate

    In-house health and safety courses cost £595 or £795, depending on if they are a half day or full day course.

Classroom FAQs

  • Is parking available?

    Parking is available at the majority of our training centres. Visit the individual training venue page for details.
  • What time does classroom training start?

    Classroom courses normally start at 9am and finish between 5-5.30pm. 
  • Is classroom learning between Monday - Friday or are evenings/weekends included too?

    Face to face classroom learning takes place Monday to Friday and candidates are encouraged to revise during the evening.
  • Is there disabled access at the training venues?

    We could advise you to check the individual venue first by visiting the Venues page and choosing your venue. 
  • What do I need to bring to a classroom course?

    We supply everything you need for any of our classroom health and safety courses, including course materials, stationery and so on. 

    You are, of course, welcome to provide your own pens and paper if you prefer, but this is not necessary. 
  • Is there a dress code for classroom courses?

    There is no dress code. We would suggest wearing something comfortable - formal business clothing is not necessary if a casual outfit feels better. 
  • Is lunch included for classroom courses?

    Yes, lunch and refreshments are included for full-day and multi-day training courses. 
  • I haven't had my joining instructions

    Log in to your account and you'll be able to see them. Or check your spam filter, we email them as soon as you pay for your booking.
  • What happens after I book my classroom course?

    You'll receive joining instructions via email, giving you all the info you need about your course and venue

NVQ FAQs

  • When will I get my NVQ results?

    You will receive a pass or fail result once each unit is moderated. However, your Phoenix assessor won’t send off a unit unless it’s going to pass the course unit criteria.
  • What's the difference between Level 5 & Level 6 NVQ?

    NVQ Level 5 is the equivalent of a foundation degree. NVQ Level 6 is a higher qualification, equivalent to a full bachelor’s degree and the NEBOSH National Diploma. Due to its slightly more stringent requirements, many international employers prefer NVQ Level 6.
  • Are there any entry requirements for NVQ Level 6?

    There are no formal entry requirements, but we recommend that candidates are in senior positions and experienced in health and safety roles. Before starting the programme, you will be asked to complete a self-assessment to identify training needs.
  • Are there any NVQ Level 6 equivalents?

    If you prefer a more academic approach to achieving a degree-level Health and Safety qualification, the NEBOSH National Diploma is the best alternative to NVQ Level 6.
  • How long does it take to complete the NVQ Level 6?

    On average, it takes delegates between 12 and 18 months to complete the NVQ Level 6. However, some candidates manage to complete within a year, while others take longer than 18 months. Additional support can be purchased should you require more time to complete your qualification.
  • Are there any entry requirements for NVQ Level 5?

    There are no formal entry requirements, but candidates must be aged 19 or over. We recommend that candidates are experienced in health and safety roles. Before starting the programme, you will be asked to complete a self-assessment to identify training needs.
  • How long does it take to complete the NVQ Level 5?

    On average, it takes delegates between 15 and 18 months to complete the NVQ Level 5. However, some candidates manage to complete within a year, while others take longer than 18 months. Additional support can be purchased should you require more time to complete your qualification.

E-learning FAQs

  • I haven't had my e-learning link?

    If the course has been paid for, the link may have gone to your junk/spam folders, so please check these folders. 

    If the course has been paid for but still haven’t received an email with the link on, please email training@phoenixhsc.co.uk

    If the course is being paid for via invoice, we would only be able to issue an E-Learning link once full payment has been received. Please email training@phoenixhsc.co.uk for any queries.

  • I've forgotten the password to my e-learning account

    This should now be the same as your website login.
  • When will I receive my course study books?

    Normally within 2-3 days for UK students, longer for overseas
  • What's the difference between e-learning and distance learning?

    Distance Learning we send you the written materials, whereas E-Learning you do everything online.
  • My E-Learning link has expired. How do I get a new one?

    Please email training@phoenixhsc.co.uk and we can send you another link.

  • I am trying to log in to my E-Learning but it is asking for an enrollment key. How do I get one?

    You don’t need an enrolment key. If you have been given your login details, you will need to enter these at the log in stage and then click log in rather than sign up. If you haven’t received an E-Learning link and username via email, please email training@phoenixhsc.co.uk.

  • I am an E-learning student and I need to submit my NG2 assessment, how do I do it?

    As your risk assessment needs to be sent to NEBOSH for marking, you will need to book and pay for this via our website - www.phoenixhsc.co.uk. You can pick any dates we have available on the website and these dates are the date you will receive all guidance and template documents officially from us. Submission is then 10 working days after the dates shown on the website. We cannot accept any risk assessments without the NG2 being booked for you and we cannot accept risk assessments before the date you have booked for, at the earliest.

  • How do I access my E-learning course?

    You can access your E-learning portal at www.phoenixhsc-elearning.co.uk